Trace support

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help?

Find answers for accounts, subscriptions, Apple Health, reports, privacy, and more. If you’re still stuck, send us a note.

Email Trace support Browse common questions

Talk to a person

We’re here when the answer isn’t.

Email us with a short description of what happened. We’ll respond as soon as we can.

support@trackwithtrace.comFor your privacy, include only the health details needed to explain the issue.

Quick help

Start with the right place.

The most common Trace questions, with the shortest path to an answer.

Account & data

Export your Trace data, update your account, or permanently delete your account and check-ins.

Subscriptions

Manage or cancel Trace Pro, check a trial, restore a purchase, or troubleshoot access.

Apple Health

Review permissions, reconnect supported data, and understand how read-only imports work.

Reports & sharing

Create, preview, export, and share your Trace report while keeping control of its contents.

Common questions

Answers without the runaround.

Can’t find yours? Email us and tell us what you’re trying to do.

Ask Trace support

01How do I export or delete my Trace data?

Open Trace → Settings → Account. Choose Export my data to create a portable copy, or Delete everything to permanently remove your account, check-ins, insights, and settings from Trace’s active systems. Deleting Trace data does not delete the original information in Apple Health.

02How do I manage, cancel, or restore Trace Pro?

Open Trace → Settings → Manage subscription to view or cancel through your app-store account. To recover an existing purchase, choose Restore purchases. Deleting the app or your Trace account does not cancel an active subscription.

03Why is Apple Health data missing or not refreshing?

Check your permissions in iPhone Settings → Privacy & Security → Health → Trace, then reopen Trace and refresh. Trace reads only the supported data types you permit and never writes to Apple Health. Apple does not reveal whether read access was denied, so missing data is treated as unavailable—not as a zero.

04How does automatic weather work?

Enable it from Trace → Settings → Weather and allow location while using the app. Your device uses your location only to request current conditions from Apple Weather. Trace does not receive or store your precise coordinates. You can turn the feature off or use manual weather context at any time.

05How do I create and share a report?

Open the Report tab, choose a date range and the information you want included, then preview the report before exporting. Sharing happens only when you use your device’s share sheet. Review the destination carefully because the recipient controls the copy after you share it.

06Why did I not receive a reminder?

Confirm reminders are enabled in Trace and that notifications are allowed in your device settings. Check the selected time and quiet hours in Trace → Settings → Reminders. Device focus modes, battery settings, and notification summaries can also delay delivery.

07How do I make a privacy or health-data request?

Use the export and deletion controls in Trace, or email support@trackwithtrace.com with “Privacy Request” in the subject. We may need to verify your identity before completing the request. You can also review our Privacy Policy and Consumer Health Data Privacy Policy.

08What should I include when reporting a problem?

Tell us what you expected, what happened, and the steps that led to it. Include your device model, operating-system version, and Trace app version when possible. Screenshots can help, but remove or cover personal health details you do not want to share.

Still need a hand?

Send us the details.

Tell us what you were trying to do and where you got stuck. We’ll help you find the next step.

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